You will receive confirmation of the agreement from Eazy Collect who are a bank approved company and manage the direct debits on our behalf.Eazy Collect is the name that will appear on your bank statement against the Direct Debit.
Remember you are in control:
You can suspend shipments if you ever find you have a backlog to use up and you have total control to cancel whenever you wish. (In accordance with the Direct Debit guarantee we just need 2-3 weeks notice to make any changes.)
If you have any queries please contact us:
tel: 0800 612 5341
email: info@butterflies-directdebit.co.uk
For your reference THE DIRECT DEBIT GUARANTEE is:
- This Guarantee is offered by all Banks and Building Societies that take part in the Direct Debit Scheme. The efficiency and the security of the scheme is monitored and protected by your own Bank or Building Society.
- If there are any changes to the amount, date or frequency of your Direct Debit, Eazy Collect or the client noted above will notify you 10 days in advance of your account being debited or as otherwise agreed. If you request Eazy Collect or it's client to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
- If an error is made in the payment of your Direct Debit by either Eazy Collect, it's client noted above or your Bank or Building Society, you are entitled to a full and immediate refund of the amount paid from your Bank or Building Society.
If you receive a refund you are not entitled to, you must pay it back when Eazy Collect asks you to.
- You can cancel your Direct Debit at any time by contacting your Bank or Building Society. Written confirmation may be required. Please also notify us.
